🛡️ Safe Entertainment

Responsible Gaming Guidelines

At qb99, we believe entertainment should be safe and controlled. Our responsible gaming tools and guidelines help you ensure a healthy entertainment experience.

For 21+ Only

Our Commitment

qb99 believes that online betting and casino entertainment should be an enjoyable and controlled experience. We care deeply about the mental and financial well-being of every one of our users. Responsible gaming is not just a rule — it is part of our core values.

Betting and gaming on our platform should be enjoyed purely as optional entertainment. Gambling should not be viewed as a reliable way to earn money. We ask that you always stay within your budget, prioritize time with family and work, and keep gaming as entertainment only.

To ensure responsible gaming at qb99, we provide a number of effective tools and features. If you ever feel that gaming is getting out of control, contact our support team immediately — we are here for you 24/7.

Important Reminders

Gaming is for entertainment, not a source of income
Never bet with borrowed money
Do not try to chase losses
Do not play under the influence of alcohol or emotional stress
Set daily and weekly limits for yourself
Only those aged 21 and above are allowed to play

Our Protection Tools

Set Deposit Limits

Set daily, weekly, or monthly deposit limits on your account. Once a limit is set it takes effect immediately, and reducing a limit applies instantly. This helps you stay within your budget.

Time-Out Feature

If you feel you need a short break, you can take a time-out ranging from 24 hours up to 30 days. During this period you will not be able to log in to your account or place any bets. This is a strong short-term protection measure.

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. You can keep your account closed for any duration from 6 months up to permanently. No promotional messages will be sent while self-exclusion is active.

Set Bet Limits

Not just deposits — you can also set a maximum amount for each individual bet. This protects you from losing too much money in a single session and keeps your gaming experience more controlled.

Reality Check Reminders

While playing continuously, a reminder message will appear at set intervals — showing how long you have been playing and how much you have spent. This information keeps you aware and encourages you to take a break at the right time.

24/7 Support

Our trained support team is available around the clock to assist you in Bengali via live chat. If you feel troubled at any moment, reach out — we help without judgment.

How to Set Limits

Activating your protection tools at qb99 is very simple. Follow the steps below:

Log In

Open Settings

Go to the "Responsible Gaming" section — it can be found within Settings.

Choose Your Limit

Select your preferred option from deposit limit, bet limit, time-out, or self-exclusion.

Confirm

Confirm the change. Reducing a limit is immediate — increasing one takes effect after 24 hours.

If you want to activate a limit or self-exclusion without logging in to your account, contact our support team directly via live chat — they will assist you.

Recognize the Signs of a Problem

Ask yourself the questions below. If the answer to more than one is "yes", please talk to us.

Do you spend more time or money on gaming than you planned?

Do you place more bets after a loss to try to win it back?

Do you hide how much you play from family or friends?

Do you feel restless or irritable when you cannot play?

Are you spending time on gaming while skipping work, family, or daily responsibilities?

Are you borrowing money to play or feeling financial pressure?

Healthy Gaming Habits

Set a clear budget before you play and stick to it strictly
Decide on a time limit for gaming in advance and set an alarm
Always prioritize family responsibilities and your career
Only use money set aside for entertainment as your betting funds
Never play under the influence of alcohol or when under emotional stress
Winning is luck — it is not a guarantee of skill
Take regular breaks and spend time on other forms of entertainment
If financial problems arise, stop playing immediately

Protection for Minors

qb99 is strictly for those aged 21 and above only. We follow a strict age verification process to prevent minors from participating. Age is verified both at account registration and at the time of withdrawal.

If you have children or teenagers in your household, we ask you to:

Never share your account password with children or minors
Always log out of your account after use
Use parental control software on shared devices
Keep your bank card or bKash/Nagad account secure

Age Verification Policy

If we have evidence that any user is under 21, we reserve the right to suspend the account immediately. This is essential for the safety of all our users.

For 21+ — Strictly Enforced

If You Need Help

There is no shame in acknowledging a problem. If you feel gaming is having a negative impact on your life, take action today. Our support team will help you with complete confidentiality.

Live Chat

Speak directly with our trained support team in Bengali via live chat 24/7. They are ready to provide immediate assistance to activate responsible gaming tools or help with any issue.

Email Support

For written support, contact our support email. Share your details and we will respond as quickly as possible. Email: [email protected]

FAQ Section

Answers to common questions and detailed information on responsible gaming can be found in our FAQ section. There are guides on everything from setting limits to self-exclusion.

Common Questions and Answers

Once self-exclusion is activated, it cannot be withdrawn before the specified period ends. For permanent self-exclusion, reactivation is not possible. This is intentionally designed this way so you receive genuine protection.

No — decreasing a deposit limit takes effect immediately. However, a request to increase the limit takes effect after a 24-hour cooling-off period. This rule is in place for your protection.

Yes. In addition to doing it yourself from Settings, you can also activate self-exclusion by contacting the support team via live chat or email ([email protected]). Apply through whichever method suits you — we will act quickly.

Your account balance remains completely safe during a time-out or self-exclusion period. Once the break ends, you can withdraw normally. We guarantee that no changes will be made to your funds during this time.

No. You must be at least 21 years old to open an account and play at qb99. Those who are 18 or 20 years old cannot use this platform either. Age verification is a strict policy of ours.

We understand this can be difficult. You can activate limits or self-exclusion directly from your account settings yourself — no need to tell anyone. Or you can reach out by email ([email protected]), where complete confidentiality is maintained.

Activate Responsible Gaming Protection Today

Set your limits for a safe and enjoyable experience — we are always here for you

Explore More

Enjoy qb99 entertainment while following responsible gaming principles. Play cricket betting, slots, and casino games in a safe environment.

Home

Cricket

Slots

qb99 Casino

FAQ