Your data protection is our priority

1 Information Collection

qb99 is committed to maintaining a safe and fair relationship with you. We only collect information that is necessary to provide our services and to help us meet our legal obligations.

1.1 Information You Provide Directly

When you create an account or use our services on the platform, we may collect the following information:

• Full name, date of birth, and national identity card number
• Email address and contact details
• Payment information (bKash, Nagad, Rocket, Upay, or bank account)
• Password and security question answers
• Documents required for identity verification

1.2 Automatically Collected Information

Our system automatically collects the following technical information:

• IP address and device type
• Browser type, version, and language preference
• Session duration and page view data
• Cookies and similar tracking technologies
• Referral URLs and log files

1.3 Information from Third Parties

For the purposes of identity verification, fraud prevention, and payment processing, we may receive certain information from authorized third parties. These third parties operate under their own privacy policies.

2 Purpose of Data Use

qb99 uses your collected information only for specific and lawful purposes. We process information for the following reasons:

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing betting, gaming, and financial transactions
• Processing deposit and withdrawal requests
• Providing bonuses and promotional offers

2.2 Security and Legal Compliance

• Preventing fraud, money laundering, and unauthorized access
• Age verification (our platform is for users aged 21 and above only)
• Complying with applicable laws and regulations
• Resolving disputes and conducting audits

2.3 Customer Support and Communication

• Providing assistance via live chat and email
• Sending important updates, security alerts, and transaction notifications
• Promotional communications with your consent

2.4 Service Improvement

We analyze user behavior to improve the quality of services, user experience, and technical performance of the platform. This analysis is always conducted in aggregated and anonymized form.

3 Data Disclosure and Sharing

qb99 takes your privacy very seriously. We may share information with third parties only in the following limited circumstances:

3.1 Service Provider Partners

Trusted organizations providing payment processing, identity verification, data hosting, and technology services may receive limited necessary information. These organizations work under our instructions and strict confidentiality terms.

3.2 Legal Obligations

We may be required to disclose information by court order, lawful requests from law enforcement agencies, or applicable law. In such cases, we always operate within the bounds of the law.

3.3 Platform Security

Limited information may be shared with cybersecurity partners to address fraud, hacking, or other security threats.

4 Data Protection and Security

We have implemented industry-standard technical and administrative measures to keep your information secure. The key features of our security framework are:

4.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our server is encrypted
• Database Encryption: Sensitive information is stored in encrypted form
• Firewall and Intrusion Detection: Continuous network monitoring
• Two-Factor Authentication (2FA): An additional layer of security for account access

4.2 Administrative Measures

• Access to data is restricted to authorized personnel only
• Regular security assessments and testing
• Regular staff training on privacy and security
• A rapid response plan in the event of a data breach

5 Cookie Policy

The qb99 website uses cookies and similar technologies. These technologies improve the performance of our website and give you a better experience.

5.1 Types of Cookies

• Essential Cookies: Required for the site to operate; these cannot be disabled
• Functional Cookies: Remember your language preferences and login information
• Analytics Cookies: Help us monitor how our site is used
• Security Cookies: Detect and prevent fraudulent activity

5.2 Cookie Controls

You can control the use of cookies by changing your browser settings. Please note that disabling essential cookies may affect some important features of the platform.

6 Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

• Account Information: For as long as the account is active and for the legally required period after it is closed
• Transaction Records: For as long as required under financial regulations
• Identity Verification Documents: For as long as necessary to meet regulatory requirements
• Communication Records: For a limited period for customer service and dispute resolution purposes

Once the retention period ends, we securely delete your information or anonymize it so that you can no longer be identified.

7 Your Rights

As a user of the qb99 platform, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

7.2 Right to Rectification

If your profile contains incorrect or incomplete information, you may request a correction. This can be done through your account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your information. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or non-essential data processing. Upon receiving this request, we will stop processing where applicable.

7.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

8 Privacy of Minors

The qb99 platform is strictly for users aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of registration. If we believe that a minor has created an account, we will immediately suspend that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

9 Changes to This Policy

We may update this privacy policy from time to time. In the event of changes, we will:

• Publish the new version on this page and update the "Last Updated" date
• Send a notification to your registered email for significant changes
• Your continued use of the platform after any changes will be considered your acceptance of the new policy

We recommend that you review this page regularly to stay informed about the latest policy.

10 International Data Transfers

Our servers and data processing partners may be located in various countries. For international data transfers, we ensure that:

• Adequate data protection measures are in place in the destination country
• Appropriate agreements have been executed with the relevant parties
• Necessary safeguards have been put in place to ensure the security of the data