Frequently Asked Questions
qb99 FAQ — Answers to All Your Questions
Find detailed answers to all your questions about account, deposits and withdrawals, games, bonuses, and security in one place.
Whether you are new to qb99 or a long-time user, this FAQ page is built to answer all your common questions. From opening an account to depositing via bKash, BPL betting to slot game rules, how bonuses work to responsible gaming — everything is organized by category below. If you cannot find the answer to your question, our 24/7 live chat support is always here for you.
Account and Registration
To open an account at qb99, you need an active mobile number, a strong password, and your correct date of birth. The registration process takes only a few minutes to complete. Please note that only individuals aged 21 or older may open an account.
No, each person may hold only one qb99 account. Creating multiple accounts is against the site's rules and may result in your account being closed. If you have trouble accessing your account, contact our live chat support directly.
If you forget your password, use the 'Forgot Password?' option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, our 24/7 live chat support will assist you.
qb99 follows an identity verification process to ensure a safe and responsible gaming environment. Verification may be required before large withdrawals or if unusual activity is detected on your account. It can be completed using your national ID card or passport details.
Deposits and Withdrawals
Depositing from bKash to qb99 is nearly instant — funds are usually added to your account within a few seconds to a maximum of a few minutes. If your balance is not updated within 30 minutes, take a screenshot of the payment and contact our live chat.
The minimum deposit amount at qb99 is ৳300, and this applies to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. You can start easily with a small budget, though you may consider depositing more to access greater benefits.
To withdraw from qb99 to Nagad, log in to your account, go to the 'Withdrawal' section, select Nagad, and enter the amount. The minimum withdrawal is ৳500. Funds typically reach your Nagad account within 15 minutes to 2 hours. There are no extra fees for withdrawals.
qb99 does not charge any fees for withdrawals on its end. However, your bank may apply a small processing fee for bank transfers, which varies by bank. Withdrawing through Dutch-Bangla, City, BRAC, Islami, or Sonali Bank offers the best convenience.
The daily withdrawal limit depends on your account's VIP level and verification status. Contact our 24/7 live chat support to find out your current limit or to arrange a special request. Gold VIP members receive the highest limits.
Yes, you can deposit at qb99 using both Rocket and Upay. The minimum deposit for both methods is ৳300 and transactions are generally completed quickly. Make sure to enter the account number correctly when making a deposit.
Games and How to Play
To bet on BPL matches, log in to qb99, go to the cricket section, and select upcoming BPL matches. Various betting options are available including match winner, top batsman, total runs, and number of wickets. With live betting, you can also place bets while the match is in progress.
RTP is a theoretical measure of how much of the total amount wagered on a slot game is returned to players over the long term. A higher RTP means a better chance of returns over time. However, it does not guarantee a win on every spin — results are always random.
Since qb99 is a mobile-friendly website, you can play directly in your smartphone's browser without downloading a separate app. All games and betting sections work fully on both Android and iOS devices. A fast internet connection will give you the best experience.
Yes, live casino games from top providers including Evolution Gaming and Ezugi are fully playable on mobile at qb99. Enjoy live blackjack, roulette, baccarat, Dragon Tiger, and many more games with professional dealers in real time.
qb99 only uses software from reputable game providers that run on Random Number Generator (RNG) technology. This technology ensures that the result of every spin or bet is completely random and in no way predetermined.
Yes, qb99 offers betting on IPL, the T20 World Cup, ICC tournaments, and international cricket matches. You will find competitive odds on all major tournaments including Bangladesh Tigers matches. Betting is available both before and during matches.
Bonuses and Promotions
On your first deposit, qb99 gives you a 100% bonus on the amount deposited, up to ৳15,000. That means if you deposit ৳15,000, you receive another ৳15,000 as a bonus, giving you a total of ৳30,000 to play with. The wagering requirement for the bonus is 15x, meaning the bonus amount becomes withdrawable after wagering it 15 times.
If you receive a ৳5,000 bonus and the wagering requirement is 15x, you will need to place a total of ৳75,000 (5,000 × 15) in bets before the bonus can be withdrawn. These bets can be placed across different games in stages — you do not have to complete them all at once.
After opening an account at qb99, VIP benefits start accumulating automatically through regular play. There are three levels: Bronze (up to 0.5% cashback per week), Silver (up to 1.0%), and Gold (up to 1.5%). The more active you are, the higher the level you can reach.
VIP cashback is paid out every week. You receive up to 0.5% weekly at Bronze level, up to 1.0% at Silver, and up to 1.5% at Gold. Cashback is added directly to your qb99 account and can be withdrawn subject to specific conditions.
The welcome bonus is usable on most games at qb99 — including slots, fishing games, live casino, and sports betting. However, some games may carry a different weight toward the wagering requirement. Read the bonus terms and conditions for details or ask support.
Security and Responsible Gaming
qb99 uses SSL encryption technology to keep your personal and financial information secure. Your password and payment details are stored in encrypted form. Never share your login information with anyone else.
qb99 treats responsible gaming as a top priority. If you feel you are experiencing problems with gaming, contact our support team — they will help you set deposit limits, take a break, or arrange self-exclusion. Gaming is always meant for entertainment, never as a solution to problems.
Self-exclusion is a measure through which you can block access to your qb99 account for a set period of time. It can be done for a specific period or permanently. To apply, contact us via live chat or email — we will take action promptly.
The minimum age to open an account and play at qb99 is 21 years. This rule is strictly enforced. If an attempt to create an account by an underage person is detected, the account will be closed and any winnings will be voided.
The qb99 support team provides service in Bengali 24 hours a day, 7 days a week. For the fastest help, use the live chat feature on the website. To contact us by email, write to [email protected]. Our team tries to respond as quickly as possible.
Still have questions?
If you did not find the answer to your question in the responses above, do not worry — our support team is always here for you.
Live Chat
Get help fast. Our Bengali-speaking support agents are active 24/7.
Email Support
For detailed issues, email us at [email protected] — we respond quickly.
Terms and Conditions
To learn the full rules covering bonuses, payments, and games, visit our Terms and Conditions page.
Join qb99 Now
Get a 100% welcome bonus — up to ৳15,000. Safe and easy payments.
For players aged 21 and over only. Play responsibly.